Our team typically arrives 1-2 hours before the scheduled start time, depending on the package selected, to ensure a stress-free setup and readiness before guests arrive.

We collaborate with trusted partners to offer traditional market lighting, subject to availability. Alternatively, our outdoor lighting packages, featuring a small four-truss setup with 6 RGB LED lights, provide a cost-effective and stylish solution.

To secure your event date and enjoy the best rates, we recommend booking as early as possible. While we often accommodate last-minute requests, early bookings increase availability and reduce costs.

This is only possible if both events are at the same location, as moving the equipment is time-consuming and voids our liability insurance once our technician leaves the site.

Yes, bookings made less than 2 days before the event incur a 20% surcharge. This fee covers expedited contract processing and last-minute arrangements.

Additional fees may include a $1.00 per mile travel fee, a 20% surcharge for last-minute bookings, and extra charges for events outside standard hours (before 6:00 AM or after 10:00 PM).

A non-refundable deposit of 1/3 of the total cost is required to secure your booking. The second payment is due 2 days before the event, and the final balance is payable upon our crew's arrival. Refunds are available for payments made before their respective due dates.

We provide 24/7 support through email, office phone, and direct contact with your assigned technician or our company owner. Our goal is to ensure flawless operation for your event.

All our equipment is thoroughly tested before rental. If an issue arises, our technicians are available to provide immediate support and ensure your event proceeds smoothly. Refunds are offered if necessary.